HOLIDAY RETURNS POLICY
*Any items purchased on sale/using a discount code are eligible for store credit only.
*All patches are final sale and non-returnable.
Step 3 Your return will be processed within 3-5 business days of being delivered. Due to the busy season this may take longer
- Items must not have been worn or damaged.
- Items must be in original condition and show no visible signs of use.
- The items must be returned in their original packaging.
- International Orders
- International orders are not eligible for free return shipping.
- Full Refunds
- After your return has been processed it will typically take 2-5 days for the funds to show on your bank statement.
- Items Purchased At A Discounted Price / On Sale
- Items purchased at a discount are eligible for store credit only. Cost of the return shipping label will be deducted from the store credit applied
- Domestic Items Less Than $35 (Not On Sale)
- Domestic Items Less Than $35 (Not On Sale) do not qualify for free returns. You will be responsible for the return shipping cost. When refunded the amount will be deducted.
- All patches are Final Sale and non-returnable.
- Late Returns
- Customers have 30 days to send back purchases made at www.FreestyleUSA.com. Returns postmarked after 30 days will be refused and sent back at the customer's expense. For purchases made between November 15th through December 24th, the return period is extended until January 31st.
- Prepaid Return Shipping Labels
- Prepaid return labels may only be used once. Limit 1 prepaid return shipping label per order. The label is ONLY to be used to return the order for which it was created.
- Return Packaging
- Items must be sent back in original mailer or a package of equal weight. Any postage due incurred from improper packaging will be deducted from the refund amount.
- During the return process, select "Exchange" as your reason. Be sure to include the Style # and Name of the watch you would like in exchange. Any difference in price will be charged or refunded.
- Non-Qualifying Returns
- Returns that show ANY type of signs of wear, damage, or scents will NOT be accepted and will be sent back to the customer at their expense. A $5.00 restocking fee will be withheld from any return received without its original packaging.
- Shipping Charges
- All shipping charges, gift cards, and store credits are nonrefundable and nontransferable.
- Lost / Damaged Returns
- We are not responsible for lost / damaged returns or packages. It is the customers responsibility to follow all directions - if the package is sent back to you with postage due it is the customers responsibility. Freestyle will not reimburse additional charges.
- Any falsely filed chargebacks will be subject to a $10 fee. This fee covers the cost of refuting an invalid chargeback.
- False Claims
- False claims regarding defective pieces will result in the piece being returned to the customer at the customer's expense.
- Freestyle offers a limited lifetime warranty on all of its watches. You can view that warranty here.