DON'T LOVE IT? RETURN IT FOR FREE.
If you don't absolutely love your new Freestyle Watches, send them back for a full refund or store credit within 30 days using our free, prepaid return shipping labels.
*Any items purchased on 2/5/18 or before are subject to a $3.50 restocking fee.
*Any items purchased on sale/using a discount code are eligible for store credit only.
- Items must not have been worn or damaged.
- Items must be in original condition and show no visible signs of use.
- The items must be returned in their original packaging.
- International Orders
- International orders are not eligible for free return shipping.
- Full Refunds
- After your return has been processed it will typically take 2-5 days for the funds to shown on your bank statement.
- Items Ordered on 2/5/18 or Before
- Any items purchased on 2/5/18 or before are subject to a $3.50 restocking fee.
- Items Puchased At A Discounted Price / On Sale
- Items purchased at a discount are eligible for store credit only.
- Late Returns
- Customers have 30 days to send back purchases made at www.FreestyleUSA.com. Returns postmarked after 30 days will be refused and sent back at the customer's expense.
- Prepaid Return Shipping Labels
- Prepaid return labels may only be used once. Limit 1 prepaid return shipping label per order. The label is ONLY to be used to return the order it was created for.
- Return Packaging
- Pieces must be sent back in original mailer or a package of equal weight. Any postage due incurred from improper packaging will be deducted from the refund amount.
- During the return process, select "Exchange" as your reason. Be sure to include the Style # and Name of the watch you would like to exchange for. Any difference in price will be charged or refunded.
- Non-Qualifying Returns
- Returns that show ANY type of signs of wear, damage, or scents will NOT be accepted and will be sent back to the customer at their expense. A $5.00 restocking fee will be withheld from any return received without its original packaging.
- Shipping Charges
- All shipping charges, gift cards, and store credits are nonrefundable and nontransferable.
- Lost / Damaged Returns
- We are not responsible for lost / damaged returns or packages. It is the customers responsibility to follow all directions - if the package is sent back to you with postage due it is the customers responsibility. Freestyle will not reimburse additional charges.
- Any falsely filed chargebacks will be subject to a $10 fee. This fee covers the cost of refuting an invalid chargeback.
- False Claims
- False claims regarding defective pieces will result in the piece being returned to the customer, at the customer's expense.
- FreestyleUSA offers a limited lifetime warranty on all of its watches. You can view that warranty here.